Return Policy for Corunie

Effective Date: January 8, 2025

At Corunie, we strive to provide our customers with the best shopping experience, and we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return Policy provides clear instructions on how to return items and receive a refund or exchange.

By making a purchase on our website, you agree to the terms of this Return Policy.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of delivery.
  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Items must be free of any damage, stains, or signs of wear and tear.
  • Certain products, including but not limited to personalized items, perishable goods, and intimate items (e.g., underwear, swimwear), are not eligible for returns unless defective.

2. Return Process

If you would like to return an item, please follow the steps below:

  1. Contact Us: Reach out to our customer service team at info@corunie.com or call us at +1 (917-842-8879). Be sure to include your order number, item(s) you wish to return, and reason for the return.
  2. Return Authorization: Once we receive your return request, we will issue a Return Authorization (RA) number. This is required for all returns.
  3. Pack the Items: Carefully pack the items you are returning in the original packaging, ensuring that all accessories, tags, and any free gifts are included.
  4. Return Shipping: You will be responsible for paying the return shipping costs, unless the return is due to a defect or error on our part (e.g., incorrect item received). We recommend using a trackable shipping service or purchasing shipping insurance, as Corunie cannot guarantee receipt of your returned item.

3. Refunds

Once we receive and inspect the returned item(s), we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note the following:

  • Refunds may take 5-10 business days to process after we receive the returned item.
  • You will be refunded the full purchase price minus any applicable return shipping costs.
  • Shipping fees are non-refundable, except in cases where the return is due to an error on our part.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item following the steps above and place a new order for the desired item.

5. Defective or Damaged Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will provide you with a prepaid return label for the return, and we will issue a full refund or send a replacement, depending on your preference and availability of the item.

6. Non-Returnable Items

The following items are not eligible for return unless they are defective:

  • Customized or personalized products
  • Perishable goods (e.g., food, flowers)
  • Intimate items (e.g., underwear, swimwear)
  • Gift cards
  • Downloadable software products
  • Sale or clearance items (unless stated otherwise in the product description)

7. International Returns

For customers outside the United States, the return process remains the same. However, please note the following:

  • You are responsible for all return shipping fees and any applicable customs duties or taxes.
  • The return must be processed within 30 days of delivery, as stated in our policy.
  • Refunds may take longer to process due to international shipping times.

8. Damaged or Lost Packages

While we take every precaution to ensure your order arrives safely, if your package is damaged or lost during shipping, please contact us immediately at info@corunie.com with your order number and a description of the issue. We will work with our shipping partner to resolve the situation.

9. Contact Us

If you have any questions or need assistance with your return, please do not hesitate to reach out to us. Our customer service team is here to help!